National Delivery Manager
Reference Number: tjp/ndm
Location: UK Various
Salary: £50k - £60k
Sector: HR & Org Change
National Delivery Manager, Service Delivery Manager, Delivery Manager, Service Manager, SDM- UK Wide
National Delivery Manager required with pension administration experience, to manage the delivery of an outsource service to customers throughout the UK. You will be responsible for delivering the installation and automation service to external clients in a cost effective, reliable, timely and accurate manner. Managing a portfolio of clients, you will be responsible for overseeing all projects being delivered into your client, therefore solid project management skills are a must.
Other responsibilities include the planning and installation of projects, budget responsibility; ensuring timescales are met against set deliverable and to work closely with other Delivery Managers on the preparation of tenders for prospective clients.
This position will require you to travel UK wide to both other offices and also your clients on a regular basis. As the delivery manager you will also be responsible for looking at SLA’s, OLA’s and Service Improvements (SIPs), implementing, changing and reviewing them where necessary. You will produce KPI and management information for both senior management and your customers, performing service reviews on a regular basis. Acting as an escalation point for your client, resolving any problems or issues they have based around the service being provided.
Working closely within internal teams including Business Improvement and Relationship Managers, you must possess excellent communication and interpersonal skills. You will be required to manage multiple teams, across different sites within the UK, so you will have proven experience of man management.
You must possess experience working within a pension administration environment and have experience of installation and automation requirements. As mentioned you must have good project management skills and have the ability to run a project through the full lifecycle. Working with multiple clients you will have budget responsibility, so if you have experience of managing a P&L then this would be of high advantage.
This is an excellent opportunity to work for a leading organization that has a high presence within the market place. You must have experience of working within a Service Delivery role previously and have the ability to manage a portfolio of clients.
As the role is based UK wide, you can be based out of multiple locations in either London, South West, Southern, North West, Yorkshire or Scotland. You must possess a full UK driving licence.