Helpdesk Analyst- Exchange, AD, Remedy- Yorkshire
Reference Number: JS1606HA
Location: Yorkshire & Humberside
Salary: £16k - £18k
Sector: IT
Helpdesk Analyst, IT Support, Technical Support, 1st/2nd Line Support, Support Analyst, Technical Support, Desktop Support
Active Directory, Exchange 2003/2007, Remedy, Office 2007, Outlook, Call Logging, Mircrosoft Operating Systems, Windows 2000/2003, TCP/IP
Helpdesk Analyst required to provide technical support to external clients ensuring issues are dealt with in a timely manner and to agreed SLA's. You may be required to work on multiple clients, or be dedicated to one customer. You will be responsible for dealing with both hardware and software related issues, prioritising and progressing problems through to resolution and where required passing calls on to 2nd line support.
Experience within Active Directory and Exchange is a must and you will be confident with supporting most Microsoft applications including Office 2007, Windows Server and Outlook. Ideally you will have worked with Remedy but if you have worked with any other call logging systems then this would be of advantage. You will be dealing with large call volumes on a daily basis and you will need to ensure that the database is kept fully up to date with the correct information.
Having the ability to work under a degree of pressure is essential as is good organisational skills. You will have proven experience working within a similar position and must have excellent communication and interpersonal skills. Liaising with external clients you will uphold good customer service skills and maintain a proactive approach towards your work and team.